CUSTOMER SERVICE TRAINING
Or how to turn workers into ambassadors.
ATTITUDES
Your staff probably all have good attitudes. But it's always possible to make people more conscious about choosing the right attitude every day, and become aware of the joy that follows from creating customer satisfaction.
CONFIDENCE
So often there is a link between bad or mediocre customer service and lack of self-confidence in the job you have. We have helped thousands believing more in themselves than before, and trained them in communication skills so they no longer fear those difficult customers.
SKILLS
Like sales people, customer service staff need to know how to lead a conversation, how to ask questions the right way, how to find good (sometimes even creative) solutions, and finally; how to get the customers commitment and the customers gratitude.
Contact us for further information:
blomlie@enablers.no (Mobile: +47 9014-9879)