In Pursuit of Excellence
We enable your people to perform at their full potential
LEADERSHIP TRAINING
“Is he or she a good leader?” There is a subtle fallacy built into that question. The question itself assumes that leadership is just leadership. However, organizations are made up by a number of distinct leadership levels. Leaders at different levels of the organization play different roles.
SALES TRAINING
Our speciality is to make good sales people even better sales people. More skilled in phone calls. More structured in meetings. Able to ask the right kind of questions, to handle objections correctly, to present USPs in a winning way. Better at writing proposals. Smarter in negotiations. And much more.
CUSTOMER SERVICE
Your people in the customer front line, your helpdesk staff and your back-office employees; they are all a tremendous resource for added sales and repeated sales if they are trained to handle inquiries, requests and complaints, not only in a service-minded way, but also a smart way.
MIND YOU, IT'S ALL ABOUT YOUR BOTTOM LINE!
Getting people in an organization, from the top and down through all levels, to work smarter, be more skilled in their jobs, and to be more liked by customers and co-workers, is extremely profitable.
Investing in customer retention is smart. Investing in employee retention is equally smart. Successful organizations are characterized by having happy customers and happy employees - in fact the two are intimately connected.
INTERNATIONAL
We have been training, coaching, presenting and lecturing in more than 10 countries around the world.
If you have an international organization and want the same training delivered locally to all your subsidiaries, get in touch with us.